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Apprentice Service Controller

About Jarvie Plant:                                           

With 60 years of trading, Jarvie Plant Group Ltd is a leading independent hire Company servicing the construction industry. Headquarters in Grangemouth and additional depots across Scotland and the North West of England, we operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. We are a family business with family values focusing on delivering excellent customer service all the time.

The role

Reporting to the Service Manager, you will be based in our Grangemouth depot and will provide support to the Central Service Team who address all duties around co-ordinating breakdowns and external services for the fleet.  

Responsibilities will include:

  • Input all breakdowns into SharePoint, Insphire & Big Change. Maintain these entries as necessary. Ensure accurate plant/accommodation breakdown details are accurately and fully captured and passed on. 
  • Maintain service files. Process completed jobs properly and update records as necessary.
  • Monitor and Plan service requirements of plant on hire.
  • Respond promptly to customer requirements and communicate breakdowns effectively and promptly to colleagues. Maintain good relations with customers. 
  • When required arrange appointments for servicing / breakdowns.
  • Raise job sheets accurately and attach to checklist showing last service information and any outstanding work. Complete other administrative ‘maintenance’ tasks as required. 
  • Monitor & report on breakdown performance and progress chase as appropriate & set performance targets in consultation with operations management.
  • Actively co-ordinate breakdown service by directly liaising with customers, staff, depots or subcontractors as required.
  • Place Orders on Suppliers for parts and services required by the Field Service Team
  • Update computer records as required and in a timely manner.

Key Skills:

  • Excellent communication skills
  • Great organisation skills, with the ability to prioritise a very busy workload effectively, ensuring all tasks are completed on time
  • Flexible team player who can work on own initiative
  • Strong attention to detail
  • Excellent customer service
  • Motivated and enthusiastic
  • Good IT knowledge
  • Proactive, can-do attitude

In addition, our Company vision and values are at the core of everything we do at Jarvie Plant. Jarvie Plant offers an attractive rewards package that includes a competitive salary and a wide range of generous benefits including:

  • Tailored Learning Opportunities and Learning & Development Programme
  • Treat yourself with our Employee Discount Scheme
  • Staff Discount
  • Extra Holidays
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Free On-site Parking
  • Company Pension Scheme

 Please submit your CV if you think you have the skills and drive to become an Apprentice Service Controller at Jarvie Plant – where people are and always will be our greatest asset!

Apply for this position