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Group Service Controller

Who are we?

We are a company who recognises the importance of harnessing and investing in talent. Operating for 60 years, we are a family run business that strives for excellence in everything we do from our people, to our products to our customer service. We continue to grow and remain market leaders because we have a great team helping us to succeed. If you would like to work for a company who value their staff and is dedicated to developing talent, then start your Jarvie Journey today.

Join us as a Service Controller, based at our Grangemouth Head office and you’ll join a secure business with great benefits and opportunities to progress your career. The position of Service Controller plays an essential part towards the success of the company. It entails receiving incoming calls, evaluating and scheduling Field Service Engineers or Support Services to meet and exceed their expectations.

What part will you play in our team?

  • Logging incoming customer calls reporting breakdowns and requests for routine maintenance and inspections.
  • Effective management of the field service engineer team to ensure customer requirements are met.
  • Ensure all routine maintenance and inspections are completed on time.
  • Creation of repair quotations identified from routine maintenance, inspections or follow up repair work.
  • Manage warranty periods, ensuring recovery of expenses.
  • Provision of Sub-Contract Services to customer’s requirements; clear communication with Suppliers, and efficient billing of services.
  • Provision and management of dedicated Service Subcontractors for both internal and external customers
  • Maintain a clear, accurate and consistent communication with the customer throughout the service and repair process.
  • Updating of internal and external IT Systems
  • Ensure the job sheets from Engineers are up to date and files and electronically
  • Invoice customers for all work done including breakdowns.

Am I the person for this job?

  • Excellent customer service skills
  • Excellent telephone manner
  • Excellent IT and communication skills.
  • Self-motivated, flexible and open to change
  • Knowledge of plant/ mechanical machinery an advantage
  • Previous experience in a Customer Service role an advantage

In addition, our Company vision and values are at the core of everything we do at Jarvie Plant. Jarvie Plant offers an attractive rewards package that includes a competitive salary and a wide range of generous benefits including:

  • Tailored Learning Opportunities and Learning & Development Programme
  • Treat yourself with our Employee Discount Scheme
  • Staff Discount
  • Extra Holidays
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Company Pension Scheme

Please submit your C.V if you think you have the skills and drive to become a Group Service Controller at Jarvie Plant – where people are and always will be our greatest asset! As an employer we are committed to equal opportunities and promoting and protecting the physical and mental health of all our staff.

Apply for this position