Depot Hire Controller

Depot Hire Controller- Grangemouth Depot

The Role:

We have an exciting opportunity for a Hire Controller to join our team within our Grangemouth Depot. As the first point of contact for all incoming customer enquiries, you will liaise closely with our central office teams, onsite workshop team and suppliers to ensure that the end to end hire process for our customers is seamless. Providing critical support to the depot Manager, our Hire Controller will identify hire solutions, provide resolve and seek to maximum the utilisation of our Plant Hire fleet. Key responsibility area's include:

• Respond to all incoming customer enquires via email, telephone and face to face in a timely and professional manner
• Provide customers with product and service information and advice
• Resolve general queries in a timely and efficient manner.
• Work closely with the other departments to ensure stock availability, delivery and collections
• Develop product knowledge of hire fleet and accessories with an understanding of costs associated with transportation of products
• Produce quotations, off hires requests and quality check of purchase orders
• Build and maintain positive relations with all clients/potential customers
• Proactively identify opportunities to increase sales growth through conducting outgoing sales calls
• Be proficient in the completion of all physical and electronic documentation and administration associated with Hire, Service, Exchanges, Sale, or other related enquiries.
• Review and reconcile data on our CMS system HubSpot ensuring accurate updates are communicated to customers
• Take ownership of the depot hire process, from the initial enquiry from customer, through to the delivery for our product and all aspects in between

Are you the right person for this role?

The right candidate will have the following skills and/or experience:

• Confident and ambitious in nature
• Previous experience in a customer facing role and/or hire desk/ (plant hire industry is advantageous)
• Effective communicator
• Highly organised and motivated
• Ability to work well with others
• Competent computer user, proficient in Microsoft office and outlook packages
• Keen to learn new skills and expand knowledge on a range of products
• Seeking career progression

In addition to your skills and experience, does your work ethic align with our core values?

• Safety Conscious – Safety comes 1st in all Jarvie Plant Operations
• Collaborative – Strong individual performer, but a Team Player to help one another reach our goals.
• Dependable – Strong Team member that the Service Control team and Customers can rely on to do the right thing.
• Progressive – possess a drive to assist with continual improvement
• Responsible - we make the communities that we call home a better place

If yes, this may be the opportunity for you.

The Benefits of working at Jarvie Plant:

Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:

• Monday to Friday work pattern – no shifts
• Tailored Learning Opportunities and Learning & Development Programme
• Our Employee Discount Scheme
• Staff Discount
• Extra Holidays
• Employee Assistance Programme
• Employee recognition scheme
• Cycle to Work Scheme
• Company Pension Scheme

If you have the skills, experience and drive to be a Depot Hire Controller here at Jarvie Plant Ltd, please proceed with your application via our recruitment portal SWAG.  This can be done by copying and pasting the following Link into your web browser: 

https://jobs.swagapp.com/jobs/jarvie-plant-depot-hire-controller-grangemouth

Please note that applications for this role will only be reviewed on submission of your CV via our SWAG recruitment portal. If you have any further questions regarding this role please contact recruitment@jarvieplant.co.uk

What we need you to know before applying and/or accepting a job offer from us:

Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.

If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.

Jarvie Plant - where people are and always will be our greatest asset!

Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.