Hire Desk Controller - JP Rentals

The Role of Hire Desk Controller:

Our Hire Desk Controllers are responsible for providing a wide range of administrative support tasks to assist in the day-to-day operations of our Paisley depot, all other JP Rentals depots and the customer base. You will consult closely with the central office staff, onsite workshop team, suppliers, and customers to ensure that all administrative tasks are completed timely, efficiently, and effectively and in line with our high standards of customer care. Key tasks of this role include:

• Professionally and effectively communicate with internal and external customers and coordinate asset availability.

• Effectively convert enquiries into profitable hires

• Recognise and escalate issues to the General Manager and day to day onsite issues with the JPL Depot Manager in a timely manner.

• Ensuring vehicles are delivered & collected as required, supporting vehicle movements and PFH’s where necessary.

• Co-ordinate and deliver service excellence to meet customer requirements.

• Seek to achieve best commercial return from hire and transport assets

• Support Breakdown management across all depots utilising JPVR staff, TPS and manufacturers.

• Manage and maintain electronic and manual records, including filing and archiving.

• Process customer charges

• Deal with customer hire enquiries, negotiating best hire terms and taking off hire notifications.

You will receive on the job training and support in all administrative tasks required to support our central depot and workshop operations.

Are you the right person for this role?

The successful candidate must have the following skills and experience:

• Previous experience of working within a hire desk role

• Strong organisational skills, with attention to the small details

• Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy

• Be an effective communicator, both verbal and written

• Proficient IT Knowledge with specific experience in the use Microsoft Teams, word, PowerPoint, excel software packages and accurate keyboard expertise

In addition to your skills and experience, does your work ethic align with our core values?

• Safety Conscious – Safety comes 1st in all Jarvie Plant Operations

• Collaborative – Strong individual performer, but a Team Player to help one another reach our goals.

• Dependable – Strong Team member that the Service Control team and Customers can rely on to do the right thing.

• Progressive – possess a drive to assist with continual improvement

• Responsible - we make the communities that we call home a better place

If yes, this may be the opportunity for you.

The Benefits of working at Jarvie Plant:

Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:

• Monday to Friday work pattern – no shifts
• Tailored Learning Opportunities and Learning & Development Programme
• Our Employee Discount Scheme
• Staff Discount
• Extra Holidays
• Employee Assistance Programme
• Employee recognition scheme
• Cycle to Work Scheme
• Company Pension Scheme

If you have the skills to thrive as one of our Hire Desk Controllers  here  at Jarvie Plant Ltd,  please proceed with your application via our recruitment portal SWAG. This can be done by copying and pasting the link below into your web browser:

https://jobs.swagapp.com/jobs/f9496a13-bb0d-49e1-81c5-a692c2f14f61

Please note that applications for this role will only be reviewed on submission of your CV via our SWAG recruitment portal. If you have any further questions regarding this role please contact recruitment@jarvieplant.co.uk

What we need you to know before applying and/or accepting a job offer from us:

Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.

If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.

Jarvie Plant - where people are and always will be our greatest asset!

Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.