Jarvie Plant
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0141 445 2121
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Title Plant Hire Service Administrator – Grangemouth
Categories Plant Hire Jobs in Scotland
Location Grangemouth
Short Description

We are looking for a skilled communicator with confident customer service skills to join our new Group Service Support Centre based at our Head Office in Grangemouth.

Full Description

The Company:

Trading for over 55 years, Jarvie Plant Group Ltd is a leading independent hire Company servicing the construction industry. With headquarters in Grangemouth and additional depots across Scotland and the North West of England, we operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. We are a family run business that supports our clients through innovation, reliability and providing value for money.

The Role:

Due to the centralisation of all servicing & breakdowns, an exciting opportunity has arisen for the appointment of a Service Administrator to operate within our new Group Service Support Centre.  Reporting to the Group Plant & Service Manager and situated in Grangemouth, the successful applicant will be required to plan and organise the following;

  • Logging incoming customer calls reporting breakdowns and requests for routine maintenance and inspections.
  • Effective management of the field service engineer team to ensure customer requirements are met.
  • Ensure all routine maintenance and inspections are completed on time.
  • Creation of repair quotations identified from routine maintenance, inspections or follow up repair work.
  • Manage warranty periods, ensuring recovery of expenses.
  • Provision of Sub-Contract Services to customer’s requirements; clear communication with Suppliers, and efficient billing of services.
  • Provision and management of dedicated Service Subcontractors for both internal and external customers, e.g. Accommodation Effluent Tank Empties, and site water supplies.
  • Maintain a clear, accurate and consistent communication with the customer throughout the service repair process.
  • Updating of internal and external IT Systems
  • Ensure the time sheets of all Fitters are up to date both on paper files and electronically
  • Invoice customers for all work done including breakdowns.

Service Administrator Position Requirements:

  • Excellent customer service skills
  • Excellent telephone manner
  • Excellent IT and communication skills.
  • Self-motivated, flexible and open to change
  • Knowledge of plant/ mechanical machinery an advantage
  • Previous experience in a Customer Service role an advantage

We offer an excellent reward package including pensions, bonuses, life assurance, and training will be provided where applicable.

Contact recruitment@jarvieplant.co.uk if you think you have the relevant experience and drive to become a Plant Hire Service Administrator at Jarvie Plant.

Apply Now