About Us

Service and Maintenance

Pre-hire checks and delivery

  • All plant is checked, prior to every hire, to ensure that it is clean, serviced, tested and safe for use. A written record is maintained for the life of the equipment.
  • Every customer's order is checked to ensure completeness and compatibility of all equipment and accessories supplied.
  • A copy of the signed on-hire advice is posted to your head office in confirmation of all on-hires.
  • We operate a modern fleet of delivery vehicles equipped with specialised handling equipment including HIAB, PALFINGER, BRIMEC and also semi-low loading and 40' platform trailers. 

Onsite maintenance

  • Our Engineers check major items of plant on a regular basis whilst they are on site. When a service becomes due, an appointment is arranged to carry out the work at a mutually convenient time.
  • Large items of plant are tagged with service hours so that operators can advise us when a service is due.

Breakdowns

  • Our office is open 8:00 - 5:00pm Mon - Fri & 8:00 - 12:00pm Sat to accept your calls.
  • A 24 hour call out service is available if required.
  • We aim to have an engineer on site within two hours of your call and a maximum response time of 4 hours.
  • If the machine cannot be repaired a replacement will normally be supplied the next day. 

Off hire checks

  • Our driver will provide a receipt for all plant uplifted.
  • Our driver will inspect plant on site prior to uplift but a full inspection and checkover is not possible until plant is received in our workshops.
  • Your office will be notified by phone and letter of any damage or shortage, which may require extra charges to rectify. 

Health & Safety

  • All plant is checked for safety & performance prior to each hire and safety is the paramount consideration of all our staff.
  • Independent Engineering Surveyors are contracted by us to ensure the highest standard of safety and compliance with all statutory regulations.
  • Test Certificates, Certificate of Conformity, records of inspection are available if required.
  • All hires are subject to SPOA Terms & Conditions of Hire.